Tag Archives: price hike

Avoiding Liability While Skimping On Service Quality: Controversies Behind Companies You Might Have Travelled With!

Companies like Uber, Lyft, and Sidecar have been the centre of controversy recently, and a number of incidents have been reported which highlight the lack of responsibility these companies exhibit. Here are just a few of the numerous stories reported by the news:

Uber Driver Kills 6 Year Old Girl

Syed Muzaffar, 57 year old Uber driver was driving down the Tenderloin neighborhood in San Francisco on New Year’s Eve. Muzaffar was taking a fast right turn when he struck the victims, Sophia Liu, 6 years old, her mother, and brother. The accident took place at about 8 p.m. on a Tuesday on the Polk and Ellis Street.

Avoiding Liability While Skimping On Service Quality: Controversies Behind Companies You Might Have Travelled With!Upon impact, Sophia Liu died on the spot whereas her mother and brother survived the accident with injuries.

What is really irresponsible on Uber’s behalf is that they deny taking responsibility of the accident and conveniently said that the driver wasn’t on duty and he wasn’t carrying any passengers, which is why he wasn’t actually working for them at that time.

A legal expert, Steven Clark also said in an interview that Uber’s whole organizational structure is designed to avoid liabilities in such situations.

News source: http://www.nbcbayarea.com/news/local/Uber-Driver-Arrested-in-San-Francisco-Crash-That-Killed-Girl-238491691.html

Beating Up Passengers For Burping

An Arlington resident Seth Bender ordered an Uber car and got in to the car with a friend. Shortly after entering the car, Mr. Bender burped and excused himself. This is where the driver, Hamza Abu Shariah lost it, he started ranting and yelling about how he hated Americans. He also made anti-homosexual comments, but unfortunately that wasn’t all, after Mr. Bender got off from the car; the driver continued yelling and slapped the passenger.

Uber refused to take any responsibility for the situation and deactivated this driver’s account.

News source: http://www.washingtoncitypaper.com/blogs/citydesk/2013/03/08/uber-driver-allegedly-assaults-customer-for-burping/

Controversial Surge in Pricing

On New Year’s Eve, one of the busiest nights of the city, Uber decided to launch a notification which said that charges would be normal till 8.pm. after which they will continue rising throughout the night.

The most expensive time was between 12:15 and 2:30am in the evening when everybody is looking for a ride home. Such a price hike may not be illegal, but it is highly unethical and gives one an idea of how app-based companies operate.

News source: http://www.nbcbayarea.com/news/local/Ubers-Surge-Pricing-on-New-Years-Eve-238267491.html

What Is Going On Behind This Company?

Although Uber took actions regarding the accidents and customer complaints by deactivating the driver’s accounts, is it enough? They also specified that they aren’t responsible in such cases as the drivers aren’t actually their employees. Would you ever consider travelling with a company that doesn’t take any kind of responsibility for the service it offers?

It is quite obvious that Uber and other companies like Sidecar and Lyft are money making organizations and customers are the last thing they care about.

Uber is also known to raise its prices all of a sudden in seasons when Avoiding Liability While Skimping On Service Quality: Controversies Behind Companies You Might Have Travelled With!people require their services the most. On New Year’s Eve and particularly during snowstorms, these companies are seen raising their prices abnormally high. Such practices need to be regulated but these companies often find a loophole and get away with it. Their existence is primarily dependent on staying one step ahead of the law.

At Safe Rides, this isn’t how we function. As a non-profit charity organization, our customer’s safety is our priority. Plus our connections with reputable Limo companies help us ensure that you get the most professional and reliable drivers.

If you want to book a ride visit our website www.saferides.org.